FAQ

Order Questions

• Why do I need to verify my order?
• Why do we need to verify the billing address of the card if the funds have already been taken?
• Why do we require proof of alternate shipping when other companies do not?
• Why do I need to verify my 1st time order over $200.00?

Shipping Questions

• What are your shipping rates?
• How long will it take to receive my delivery?
• Do I have to be there to sign for the package?

Call Center

• What are the call center hours?

Returns

• What is your return policy?

Cigar Monster

• How long are the Cigar Monster items valid for?
• Can I combine Cigar Monster items with items from the Famous Smoke Shop site?

Cigar Auctioneer

• How does Cigar Auctioneer work?
• I see I get a free item if I purchase from the famous-smoke.com site, do I get that if I order from Cigar Auctioneer as well?

Retail Store Questions

• What is the retail store address?
• What are the retail store hours?

Leaf Cigar Bar & Lounge

• What are the hours for Leaf Cigar Bar and Lounge?