IT Service

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Latest activity by IT Service
  • IT Service created an article,

    Age Verification

    Why Does Famous Smoke Shop Verify My Age?Famous Smoke Shop products are intended only for adult consumers, and are committed to ensuring trust in every sale; therefore, we do not sell our products ...

  • IT Service created an article,

    I see I get a free item if I purchase from the famous-smoke.com site, do I get that if I order from Cigar Auctioneer as well?

    Question: I see I get a free item if I purchase from the famous-smoke.com site, do I get that if I order from Cigar Auctioneer as well? Answer Please remember that you are participating in an a...

  • IT Service created an article,

    How does Cigar Auctioneer work?

    Question: How does Cigar Auctioneer work? Answer Cigar Auctioneer is an online platform where you can bid on cigars in a variety of auction formats. Here's a breakdown of the process: Bidding: ...

  • IT Service created an article,

    Why do I need to verify my 1st time order over $200.00?

    Question: Why do I need to verify my 1st time order over $200.00? Answer As part of our fraud prevention process, we require that all first-time orders are verbally verified by the customer to m...

  • IT Service created an article,

    How long are the Cigar Monster items valid for?

    Question: How long are the Cigar Monster items valid for? Answer Cigarmonster.com prices are effective WHILE SUPPLIES LAST during the effective sale date and time ONLY! Cigarmonster.com purchas...

  • IT Service created an article,

    Can I combine Cigar Monster items with items from the Famous Smoke Shop site?

    Question: Can I combine Cigar Monster items with items from the Famous Smoke Shop site? Answer The "Monster" item may be purchased alone or in addition to Famous-Smoke.com items, and there is no...

  • IT Service created an article,

    What are the call center hours?

    Question: What are the call center hours? Answer Phone Sales Sunday 10:00am to 5:00pm Saturday 10:00am to 7:00pm Monday – Friday 8:00am to 9:00pm   Customer Service Sunday Closed Saturday10:00...

  • IT Service created an article,

    What is your return policy?

    Question: What is your return policy? Answer If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchan...

  • IT Service created an article,

    Do I have to be there to sign for the package?

    Question: Do I have to be there to sign for the package? Answer Shipments to the following states that contain tobacco must ship signature required: Delaware, California, South Dakota. All "Sign...

  • IT Service created an article,

    How long will it take to receive my delivery?

    Question: How long will it take to receive my delivery? Answer Our standard shipper is USPS. The standard delivery service is "USPS Ground Advantage". Origin Zip Code is 18040. Please Allow 5-1...