IT Service

Why Does Famous Smoke Shop Verify My Age?Famous Smoke Shop products are intended only for adult consumers, and are committed to ensuring trust in every sale; therefore, we do not sell our products ...

Question: I see I get a free item if I purchase from the famous-smoke.com site, do I get that if I order from Cigar Auctioneer as well? Answer Please remember that you are participating in an a...

Question: How does Cigar Auctioneer work? Answer Cigar Auctioneer is an online platform where you can bid on cigars in a variety of auction formats. Here's a breakdown of the process: Bidding: ...

Question: Why do I need to verify my 1st time order over $200.00? Answer As part of our fraud prevention process, we require that all first-time orders are verbally verified by the customer to m...

Question: How long are the Cigar Monster items valid for? Answer Cigarmonster.com prices are effective WHILE SUPPLIES LAST during the effective sale date and time ONLY! Cigarmonster.com purchas...

Question: Can I combine Cigar Monster items with items from the Famous Smoke Shop site? Answer The "Monster" item may be purchased alone or in addition to Famous-Smoke.com items, and there is no...

Question: What are the call center hours? Answer Phone Sales Sunday 10:00am to 5:00pm Saturday 10:00am to 7:00pm Monday – Friday 8:00am to 9:00pm   Customer Service Sunday Closed Saturday10:00...

Question: What is your return policy? Answer If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchan...

Question: Do I have to be there to sign for the package? Answer Shipments to the following states that contain tobacco must ship signature required: Delaware, California, South Dakota. All "Sign...

Question: How long will it take to receive my delivery? Answer Our standard shipper is USPS. The standard delivery service is "USPS Ground Advantage". Origin Zip Code is 18040. Please Allow 5-1...