IT Service

Shipping to the following states is not allowed: Hawaii Utah As of July 1, 2023, the state of Hawaii only permits shipping tobacco products to licensed entities. For more information, please see:...

Why Does Famous Smoke Shop Verify My Age?Famous Smoke Shop products are intended only for adult consumers, and are committed to ensuring trust in every sale; therefore, we do not sell our products ...

Question: I see I get a free item if I purchase from the famous-smoke.com site, do I get that if I order from Cigar Auctioneer as well? Answer Please remember that you are participating in an a...

Question: How does Cigar Auctioneer work? Answer Cigar Auctioneer is an online platform where you can bid on cigars in a variety of auction formats. Here's a breakdown of the process: Bidding: ...

Question: Why do we need to verify the billing address of the card if the funds have already been taken? Answer This is our standard policy and is to verify that the person paying for the order ...

Question: Why do I need to verify my 1st time order over $200.00? Answer As part of our fraud prevention process, we require that all first-time orders are verbally verified by the customer to m...

Question: Why do we require proof of alternate shipping when other companies do not? Answer All first-time orders must ship to the billing address of the card used to pay for the order.  However...

Question: How long are the Cigar Monster items valid for? Answer Cigarmonster.com prices are effective WHILE SUPPLIES LAST during the effective sale date and time ONLY! Cigarmonster.com purchas...

Question: Can I combine Cigar Monster items with items from the Famous Smoke Shop site? Answer The "Monster" item may be purchased alone or in addition to Famous-Smoke.com items, and there is no...

Question: What are the call center hours? Answer Phone Sales Sunday 10:00am to 5:00pm Saturday 10:00am to 7:00pm Monday – Friday 8:00am to 9:00pm   Customer Service Sunday Closed Saturday10:00...